IT Support Specialist
3 days ago
About the Role
We are seeking a highly skilled IT Support Specialist to join our dynamic IT team at Tauranga City Council. As a first point of contact for IT support, you will play a crucial role in ensuring that our staff have the technical support they need to serve the community efficiently.
Key Responsibilities:
- Responding to IT service requests and incidents via phone, email, and in-person
- Diagnosing and resolving hardware, software, and network issues
- Managing user accounts, permissions, and access controls
- Escalating unresolved technical issues to the appropriate teams
- Documenting and maintaining records of IT incidents and resolutions
- Providing excellent customer service and ensuring end-user satisfaction
- Assisting with IT projects and continuous improvement initiatives
Requirements:
- Previous experience in an IT service desk or technical support role
- Strong troubleshooting skills and the ability to resolve IT issues efficiently
- Familiarity with Windows operating systems, Microsoft 365, and common enterprise applications
- Excellent communication and customer service skills
- The ability to work both independently and as part of a team
- A keen interest in learning and keeping up to date with IT trends
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