Reservations Coordinator

1 week ago


Wellington, Wellington, New Zealand Novotelnorthbeach Full time

Company Overview

">

We are a leading hospitality company with a portfolio of hotels across Wellington. Our mission is to provide exceptional guest experiences and deliver memorable stays.
At Novotel Northbeach, we pride ourselves on our commitment to excellence and our dedication to providing top-notch service to our guests.

Job Summary

We are seeking a proactive and motivated Reservations Agent to join our team. As a key member of our reservations team, you will be responsible for processing hotel reservations, ensuring that hotel revenue opportunities are maximised at every stage.

About the Role

As a Reservations Agent, you will be handling incoming reservation inquiries via phone, email, and online platforms. You will assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services.

Key Responsibilities

  • Handle incoming reservation inquiries via phone, email, and online platforms.
  • Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services.
  • Process reservations accurately and efficiently using our reservation system.
  • Maximise room occupancy and revenue by upselling rooms and promoting additional services.
  • Coordinate with other hotel departments to ensure guest requests and preferences are accommodated.
  • Resolve any booking issues or concerns promptly and courteously.

Requirements

To be successful in this role, you will need:

  • Previous Front Office or Reservations experience.
  • Prior use of Opera cloud & TARS Database or similar PMS is preferred.
  • Excellent written and spoken English communication skills.
  • Ability to work under pressure while maintaining a high level of service and attention to detail.
  • Proactive selling approach with excellent time management skills.

What We Offer

As a valued member of our team, you will enjoy:

  • A competitive hourly wage of $27.32.
  • The opportunity to work in a fast-paced and dynamic environment.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team culture.


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    Job DescriptionThis Reservations Agent position requires someone who is passionate about delivering exceptional guest experiences. You will be working closely with the Reservations Manager and other team members to ensure seamless service delivery.Your responsibilities will include acting as the main point of contact for reservation-related inquiries, being...


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    Role OverviewThe Reservations Agent will play a critical role in delivering exceptional guest experiences at Rosewood Kauri Cliffs. This includes managing reservation-related inquiries, confirming bookings, coordinating and booking activities and transport for future guests, as well as ensuring seamless communication between departments.The ideal candidate...


  • Wellington, Wellington, New Zealand Novotel Hotels Full time

    Key ResponsibilitiesHandle incoming reservation inquiries via various channels and assist guests with booking accommodations.Process reservations accurately and efficiently using our reservation system.Maximise room occupancy and revenue by upselling rooms and promoting additional services.Coordinate with other hotel departments to ensure guest requests and...


  • Wellington, Wellington, New Zealand CGR Services Full time

    About the RoleWe are looking for an experienced Reservations Manager to join our team in Wellington, responsible for leading the reservations team in delivering exceptional customer experiences, driving revenue growth and achieving occupancy targets across our properties.The ideal candidate will have a strong background in front office or reservations...

  • Reservations Agent

    2 weeks ago


    Wellington, Wellington, New Zealand Novotel Wollongong Northbeach Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a...


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    Company OverviewRosewood Kauri Cliffs is globally renowned for its strong, modern and differentiated brands. We have a focus on design and innovation and a commitment to a very bespoke and personal approach to hospitality.We offer access to our expansive coastline, rolling hills, soaring mountains and more – the perfect location for a special occasion or...

  • Reservations Agent

    3 weeks ago


    Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    We are looking for a detailed orientated and passionate Reservations Agent to deliver unforgettable experiences to our guests for our three luxury Rosewood properties in New Zealand – Rosewood Cape Kidnappers, Rosewood Kauri Cliffs and Rosewood Matakauri.Rosewood Hotels is globally renowned for its strong, modern and differentiated brands. We have a focus...

  • Reservations Agent

    3 weeks ago


    Wellington, Wellington, New Zealand Novotel Hotels Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a...


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Join Our TeamWe are seeking a highly skilled and motivated Reservations Agent to join our team at Novotel Northbeach. As a key member of our reservations team, you will be responsible for processing hotel reservations, ensuring that hotel revenue opportunities are maximised at every stage.Key ResponsibilitiesHandle incoming reservation inquiries via phone,...

  • Reservations Agent

    3 weeks ago


    Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Join to apply for the Reservations Agent role at Novotel Wollongong Northbeach.Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated...


  • Wellington, Wellington, New Zealand Novotel Hotels Full time

    About the RoleLocated in the heart of Wellington's central business district, you will be responsible for processing hotel reservations to maximize revenue opportunities at every stage.This is a full-time role working Monday to Friday (possibility of Saturday shift), with a competitive hourly rate of $27.32.


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    About UsRosewood Hotels is a global leader in luxury hospitality, known for its commitment to bespoke service and personal approach. Our three properties in New Zealand capture the country's unique geography and offer an unparalleled guest experience.We are seeking a highly skilled Reservations Agent to join our team at Rosewood Kauri Cliffs. This individual...


  • Wellington, Wellington, New Zealand Novotel Wollongong Northbeach Full time

    Job DescriptionWe're seeking a dynamic and customer-focused Reservations Agent to join our team at Novotel Wellington. As a key member of our front desk operations, you'll be responsible for delivering exceptional service and ensuring every guest has a memorable stay.Key AccountabilitiesProcess hotel reservations, including handling incoming inquiries and...


  • Wellington, Wellington, New Zealand Wellington City Council Full time

    The Wellington City Council is seeking an experienced coordinator to join our Parks team. As a critical member of our team, you will play a key role in ensuring the city's residents and visitors enjoy a well-managed and maintained environment.The Operational Projects Team is responsible for a variety of operational maintenance programmes across a wide range...


  • Wellington, Wellington, New Zealand Cae Full time

    **Job Overview:**CAE is seeking a skilled Office Manager to oversee day-to-day facilities management at our Head Office and other facilities. As the ideal candidate, you will have a proven track record of managing a professional office environment, excellent communication and organisational skills, and the ability to work effectively with stakeholders at all...


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Be Part of Our TeamWe are looking for a talented Reservations Agent to join our team at Novotel Wollongong Northbeach. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our reservation systems and providing exceptional customer service to our guests.Key Responsibilities:Process hotel reservations,...


  • Wellington, Wellington, New Zealand Novotel Bogor Golf Resort & Convention Center Full time

    Job ResponsibilitiesHandle incoming reservation inquiries via phone, email, and online platforms.Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services.Process reservations accurately and efficiently using our reservation system.In this fast-paced role, you will be responsible for...


  • Wellington, Wellington, New Zealand Novotel Wollongong Northbeach Full time

    Reservations AgentWe're seeking a highly motivated and customer-focused Reservations Agent to join our team at Novotel Wellington. As a key member of our front desk operations, you'll be responsible for delivering exceptional service and ensuring every guest has a memorable stay.Key ResponsibilitiesProcess hotel reservations, including handling incoming...


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Job DescriptionWe are seeking a highly motivated and detail-oriented individual to join our team as a Reservations Agent. As a key member of our front office team, you will be responsible for processing hotel reservations, ensuring that guest stays are memorable and enjoyable.Key Responsibilities:Handle incoming reservation inquiries via phone and online...


  • Wellington, Wellington, New Zealand Exceed Human Resource Consultants Full time

    Job Overview:The Stock Controller is responsible for ensuring the efficient coordination of crop solution products between suppliers, head office, and depots. This position requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.Key Responsibilities:Coordinate inventory movements between suppliers,...