Hotel Reservation Coordinator

6 days ago


Wellington, Wellington, New Zealand CGR Services Full time
About the Role

We are looking for an experienced Reservations Manager to join our team in Wellington, responsible for leading the reservations team in delivering exceptional customer experiences, driving revenue growth and achieving occupancy targets across our properties.

The ideal candidate will have a strong background in front office or reservations operations, with experience in leading teams and driving results-driven solutions. They will possess excellent leadership, communication and analytical skills, with the ability to foster a culture of guest obsession and loyalty.

Key Responsibilities:
  • Develop and Implement Strategies: Analyse data, identify opportunities and develop and implement strategies to maximise REVPAR, ensuring the property reaches maximum occupancy and returns through efficient room allocations.
  • Lead the Reservations Team: Provide direction, coaching and development opportunities to ensure the team achieves exceptional customer satisfaction and drives revenue growth.
  • Maintain Relationships: Foster strong relationships with travel agents, corporate and leisure business, ensuring effective communication and delivery of exceptional customer experiences.
  • Monitor and Evaluate Performance: Regularly monitor and evaluate team performance, identifying areas for improvement and implementing strategies to drive results-driven solutions.


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Join Our TeamWe are seeking a highly skilled and motivated Reservations Agent to join our team at Novotel Northbeach. As a key member of our reservations team, you will be responsible for processing hotel reservations, ensuring that hotel revenue opportunities are maximised at every stage.Key ResponsibilitiesHandle incoming reservation inquiries via phone,...


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Company Overview">We are a leading hospitality company with a portfolio of hotels across Wellington. Our mission is to provide exceptional guest experiences and deliver memorable stays.At Novotel Northbeach, we pride ourselves on our commitment to excellence and our dedication to providing top-notch service to our guests.Job SummaryWe are seeking a proactive...

  • Reservations Agent

    2 weeks ago


    Wellington, Wellington, New Zealand Novotel Wollongong Northbeach Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a...

  • Reservations Agent

    4 weeks ago


    Wellington, Wellington, New Zealand Novotel Hotels Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay. As a...


  • Wellington, Wellington, New Zealand Novotel Hotels Full time

    Key ResponsibilitiesHandle incoming reservation inquiries via various channels and assist guests with booking accommodations.Process reservations accurately and efficiently using our reservation system.Maximise room occupancy and revenue by upselling rooms and promoting additional services.Coordinate with other hotel departments to ensure guest requests and...


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    Company OverviewRosewood Kauri Cliffs is globally renowned for its strong, modern and differentiated brands. We have a focus on design and innovation and a commitment to a very bespoke and personal approach to hospitality.We offer access to our expansive coastline, rolling hills, soaring mountains and more – the perfect location for a special occasion or...


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    Job DescriptionThis Reservations Agent position requires someone who is passionate about delivering exceptional guest experiences. You will be working closely with the Reservations Manager and other team members to ensure seamless service delivery.Your responsibilities will include acting as the main point of contact for reservation-related inquiries, being...


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Be Part of Our TeamWe are looking for a talented Reservations Agent to join our team at Novotel Wollongong Northbeach. As a key member of our front office team, you will be responsible for ensuring the smooth operation of our reservation systems and providing exceptional customer service to our guests.Key Responsibilities:Process hotel reservations,...

  • Reservations Agent

    3 weeks ago


    Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Join to apply for the Reservations Agent role at Novotel Wollongong Northbeach.Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated...

  • Reservations Agent

    1 week ago


    Wellington, Wellington, New Zealand Novotel Hotels Full time

    Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels.Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated individual who goes the extra mile to ensure our guests have a memorable stay.As a...

  • Reservations Agent

    4 weeks ago


    Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    We are looking for a detailed orientated and passionate Reservations Agent to deliver unforgettable experiences to our guests for our three luxury Rosewood properties in New Zealand – Rosewood Cape Kidnappers, Rosewood Kauri Cliffs and Rosewood Matakauri.Rosewood Hotels is globally renowned for its strong, modern and differentiated brands. We have a focus...

  • Reservations Agent

    1 week ago


    Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Join to apply for the Reservations Agent role at Novotel Wollongong Northbeach.Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels.Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated...

  • Reservations Agent

    2 weeks ago


    Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Join to apply for the Reservations Agent role at Novotel Wollongong Northbeach.Company DescriptionAccor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels.Joining Accor provides a number of opportunities across all of our Wellington propertiesJob DescriptionWe're seeking a proactive and motivated...


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Join Our TeamWe are currently seeking a skilled Reservations Agent to join our dynamic team at Novotel Wollongong Northbeach. As a key member of our front office team, you will play a critical role in ensuring the success of our guests' stays.Responsibilities:Process hotel reservations, including responding to inquiries and resolving any issues that may...


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    About UsRosewood Hotels is a global leader in luxury hospitality, known for its commitment to bespoke service and personal approach. Our three properties in New Zealand capture the country's unique geography and offer an unparalleled guest experience.We are seeking a highly skilled Reservations Agent to join our team at Rosewood Kauri Cliffs. This individual...


  • Wellington, Wellington, New Zealand Cgr Services Full time

    **Role Overview**We are seeking an exceptional Reservations Manager to join our team at Cgr Services, located in the heart of Wellington's central business district. As a key member of our Front Office department, you will be responsible for overseeing the day-to-day management of reservations activities across our four Accor Properties (Sofitel, Mövenpick,...


  • Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time

    Role OverviewThe Reservations Agent will play a critical role in delivering exceptional guest experiences at Rosewood Kauri Cliffs. This includes managing reservation-related inquiries, confirming bookings, coordinating and booking activities and transport for future guests, as well as ensuring seamless communication between departments.The ideal candidate...


  • Wellington, Wellington, New Zealand Cgr Services Full time

    As our Reservations Manager, you would be located in the heart of Wellington's central business district, looking after our four Accor Properties (Sofitel, Mövenpick, Novotel and Ibis).You will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department.This role will work closely with the General...


  • Wellington, Wellington, New Zealand CGR Services Full time

    As our Reservations Manager, you would be located in the heart of Wellington's central business district, looking after our four Accor Properties (Sofitel, Mövenpick, Novotel and Ibis). You will be responsible to plan, direct and co-ordinate all Reservations activities to ensure smooth running of the department. This role will work closely with the General...


  • Wellington, Wellington, New Zealand Novotelnorthbeach Full time

    Job DescriptionWe're seeking a highly skilled and motivated Reservations Agent to join our team at Novotel Northbeach. As a key member of our reservations team, you will be responsible for processing hotel reservations, ensuring that hotel revenue opportunities are maximised at every stage.Key ResponsibilitiesProcess hotel reservations accurately and...