Reservations Coordinator for Rosewood Kauri Cliffs

2 weeks ago


Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time
Job Description

This Reservations Agent position requires someone who is passionate about delivering exceptional guest experiences. You will be working closely with the Reservations Manager and other team members to ensure seamless service delivery.

Your responsibilities will include acting as the main point of contact for reservation-related inquiries, being familiar with each property's features, services and local activities, confirming reservations, modifications and cancellations, as well as coordinating and booking activities and transport bookings for future guests.

Requirements
  • Previous experience in reservations, or front office/reception experience in a five-star hotel or lodge environment
  • Experience working with a Property Management system – ideally OPERA Cloud
  • An understanding of luxury hospitality and/or tourism
  • A commitment to high standards of accuracy with excellent service
  • Friendly and professional telephone etiquette
  • The ability to uphold confidentiality and sensitive information, both on and off duty
  • Excellent communication skills
  • Exceptional organisation skills and attention to detail
  • Flexible and adaptable – including being able to work weekend shifts on a rotation basis


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