Hotel Reservation Manager

2 weeks ago


Wellington, Wellington, New Zealand Novotelnorthbeach Full time

Join Our Team

We are seeking a highly skilled and motivated Reservations Agent to join our team at Novotel Northbeach. As a key member of our reservations team, you will be responsible for processing hotel reservations, ensuring that hotel revenue opportunities are maximised at every stage.

Key Responsibilities

  • Handle incoming reservation inquiries via phone, email, and online platforms.
  • Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services.
  • Process reservations accurately and efficiently using our reservation system.
  • Maximise room occupancy and revenue by upselling rooms and promoting additional services.
  • Coordinate with other hotel departments to ensure guest requests and preferences are accommodated.
  • Resolve any booking issues or concerns promptly and courteously.

Requirements

To be successful in this role, you will need:

  • Previous Front Office or Reservations experience.
  • Prior use of Opera cloud & TARS Database or similar PMS is preferred.
  • Excellent written and spoken English communication skills.
  • Ability to work under pressure while maintaining a high level of service and attention to detail.
  • Proactive selling approach with excellent time management skills.

What We Offer

As a valued member of our team, you will enjoy:

  • A competitive hourly wage of $27.32.
  • The opportunity to work in a fast-paced and dynamic environment.
  • Ongoing training and development opportunities.
  • A supportive and collaborative team culture.

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