Hotel Reservation Manager
2 weeks ago
Join Our Team
We are seeking a highly skilled and motivated Reservations Agent to join our team at Novotel Northbeach. As a key member of our reservations team, you will be responsible for processing hotel reservations, ensuring that hotel revenue opportunities are maximised at every stage.
Key Responsibilities
- Handle incoming reservation inquiries via phone, email, and online platforms.
- Assist guests with booking accommodations, answering questions, and providing information about our hotel's amenities and services.
- Process reservations accurately and efficiently using our reservation system.
- Maximise room occupancy and revenue by upselling rooms and promoting additional services.
- Coordinate with other hotel departments to ensure guest requests and preferences are accommodated.
- Resolve any booking issues or concerns promptly and courteously.
Requirements
To be successful in this role, you will need:
- Previous Front Office or Reservations experience.
- Prior use of Opera cloud & TARS Database or similar PMS is preferred.
- Excellent written and spoken English communication skills.
- Ability to work under pressure while maintaining a high level of service and attention to detail.
- Proactive selling approach with excellent time management skills.
What We Offer
As a valued member of our team, you will enjoy:
- A competitive hourly wage of $27.32.
- The opportunity to work in a fast-paced and dynamic environment.
- Ongoing training and development opportunities.
- A supportive and collaborative team culture.
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