Guest Experience Specialist

2 weeks ago


Wellington, Wellington, New Zealand Rosewood Kauri Cliffs Full time
About Us

Rosewood Hotels is a global leader in luxury hospitality, known for its commitment to bespoke service and personal approach. Our three properties in New Zealand capture the country's unique geography and offer an unparalleled guest experience.

We are seeking a highly skilled Reservations Agent to join our team at Rosewood Kauri Cliffs. This individual will be responsible for managing reservation-related inquiries, confirming bookings, as well as coordinating and booking activities and transport for future guests.

Responsibilities and Requirements
  • Manage reservation-related inquiries (email, phone and online)
  • Be familiar with each property's features, services and local activities
  • Confirm bookings, modifications and cancellations
  • Coordinate and book activities and transport for future guests
  • Work with Front Office teams to ensure clear communication
  • Presentation self to clients in line with Rosewoods image and service delivery
  • Previous experience in reservations or similar, with excellent service and organisational skills
  • OPERA Cloud experience preferred
  • Luxury hospitality and/or tourism knowledge
  • High standards of accuracy, confidentiality and communication


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