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Financial Recovery Professional

2 weeks ago

Auckland, Auckland, New Zealand Zip Pay Full time

Key Responsibilities

  • Provide support to financial distress customers over phone and email, agreeing on reasonable repayment options in line with internal collections policy.
  • Handle inbound customer queries related to payments, allocations, and hardship, performing associated administrative duties.
  • Create, maintain, and run daily and monthly reports on outstanding debt, ensuring accuracy and updating progress.
  • Liaise with multiple debt collection agencies on client queries.
  • Guide and coach junior colleagues, facilitating training and development.