E-Commerce Operations Specialist

7 days ago


Hamilton, Waikato, New Zealand Livestock Improvement Corporation (Lic) Full time

About Our Company
Livestock Improvement Corporation (Lic) is a world leader in pasture-based dairy genetics and herd management. We are committed to delivering extraordinary customer experiences through innovative solutions and a commitment to excellence.

The Job Description
We are seeking an E-Commerce Product Support team member to join our team. The successful candidate will be responsible for the day-to-day administration of the LIC Shop, ensuring seamless order fulfillment and alignment with farmer expectations. You will develop a deep understanding of our product offerings, shop functionality, and manual processes required to support farmers and Lic needs. This is a part-time role of 32 hours per week, offering flexibility in scheduling to accommodate your needs.

Your Key Responsibilities
*Sales Operations: Assist customers and sales representatives in ordering, invoicing, and fulfilling ear tags and heat detection products.*Stakeholder Management: Manage business partnerships with suppliers, ensuring effective communication and adherence to service level agreements.*Customer Service: Identify and address customer needs, striving to exceed expectations and deliver superior service.*Team Collaboration: Contribute to a supportive environment and company culture by demonstrating positive team behaviors.

About You
We are looking for candidates with experience in customer support roles, strong business communication and problem-solving skills, and proficiency in using PCs, software, the internet, and email. A background in dairy farming operations is highly valued, as it will help you understand the needs and expectations of our farmer shareholders.



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