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E-Commerce Assistant

2 weeks ago

Hamilton, Waikato, New Zealand Livestock Improvement Corporation (Lic) Full time
Overview
Livestock Improvement Corporation (LIC) is a global leader in pasture-based dairy genetics and herd management. We pride ourselves on delivering exceptional customer experiences and are committed to building a sustainable cooperative that sets the world standard in our field.

Job Description
This part-time role involves providing day-to-day administration of the LIC Shop, ensuring successful orders for consumable products like tags and heat detection are aligned with farmer expectations. You will develop a deep understanding of our product offering, Shop functionality, and manual processes required to support farmer and LIC needs.

This is a 32-hour per week role, allowing for flexible working arrangements across Monday to Friday. Based at our office, you will work closely with our eCommerce Product Support team to ensure seamless customer service and support. This is a 7-month fixed-term position.

Main Responsibilities
  • Sales Operations: Assist customers and sales representatives in ordering, invoicing, and fulfilling ear tags and heat detection products.
  • Stakeholder Management: Manage relationships with suppliers, ensuring timely communication, support, and adherence to SLAs.
  • Customer Service: Identify and address customer needs, striving to exceed expectations and deliver superior service to internal and external clients.
  • Team Collaboration: Contribute to a supportive environment and company culture by demonstrating positive team behaviors.

Requirements
Candidates should possess a background in dairy farming operations, enabling them to understand the needs and expectations of our farmer shareholders. Experience in customer support roles, such as contact centers or eCommerce support teams, is highly valued. Strong business communication and problem-solving skills are essential for addressing customer needs and collaborating with team members. Proficiency in using PCs, software, the internet, and email is necessary for managing orders and maintaining accurate records. Additionally, candidates should have a proven track record of working in results-focused environments, contributing to meeting and exceeding performance targets.

What's in it for you?
A competitive salary, extra leave days, flexible working options, discounted health, life, income, and disability insurances, access to our employee shares scheme, wellbeing discounts, free onsite parking, an employee assistance program, and more.