Dairy Product Support Specialist

4 days ago


Hamilton, Waikato, New Zealand Livestock Improvement Corporation (Lic) Full time
About Us

Livestock Improvement Corporation (LIC) is a world leader in pasture-based dairy genetics and herd management. We are dedicated to delivering extraordinary customer experiences and providing value to our farmer shareholders.

The Role

This part-time role involves supporting the day-to-day administration of the LIC Shop, ensuring orders for consumable products like tags and heat detection are successful and aligned with farmer expectations. You will develop a deep understanding of our product offering, shop functionality, and manual processes needed to support farmer and LIC needs.

Key Responsibilities:
  • Sales Operations: Provide administrative support to customers and sales representatives in the ordering, invoicing, and fulfilment of ear tags and heat detection products.
  • Stakeholder Management: Manage day-to-day business partnerships with suppliers, ensuring appropriate levels of contact, communication, support, and adherence to SLAs.
  • Customer Service: Identify and address customer needs, striving to exceed expectations and deliver superior service to both internal and external clients.
  • Team Collaboration: Demonstrate positive team behaviours to contribute to a supportive environment and company culture.
About You

We are seeking a candidate with a background in dairy farming operations, which will help them understand the needs and expectations of our farmer shareholders. Experience in customer support roles, such as in a contact centre or e-commerce support team, is highly valued. Strong business communication and problem-solving skills are essential, enabling candidates to effectively address customer needs and collaborate with team members.

What We Offer

In addition to a competitive salary, you will receive extra leave days, flexible working options, discounted health, life, income and disability insurances, access to our employee shares scheme, wellbeing discounts, free onsite parking, an employee assistance programme, plus more.



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