Digital Support Coordinator

5 days ago


Hamilton, Waikato, New Zealand Livestock Improvement Corporation (Lic) Full time

At Livestock Improvement Corporation (LIC), we strive to deliver exceptional customer experiences. Our passion for innovation and accountability drives us to provide value to our farmer shareholders, who rely on us for high-quality products and services.

This part-time role as an E-Commerce Product Support team member plays a vital part in ensuring the day-to-day administration of the LIC Shop is successful. The successful candidate will develop a deep understanding of our product offerings, shop functionality, and manual processes needed to support farmers and LIC needs.

The key focus areas for this role include:

  • Sales Operations: Providing administrative support to customers and sales representatives in ordering, invoicing, and fulfilling ear tags and heat detection products.
  • Stakeholder Management: Managing business partnerships with suppliers, ensuring appropriate levels of contact, communication, support, and adherence to SLAs.
  • Customer Service: Identifying and addressing customer needs, striving to exceed expectations and deliver superior service to both internal and external clients.
  • Team Collaboration: Demonstrating positive team behaviors to contribute to a supportive environment and company culture.

We are looking for a candidate with a background in dairy farming operations, which will enable them to understand the needs and expectations of our farmer shareholders. Experience in customer support roles, such as in a contact center or e-commerce support team, is highly valued, as it demonstrates their ability to handle customer inquiries and provide exceptional service.

Strong business communication and problem-solving skills are essential, enabling candidates to effectively address customer needs and collaborate with team members. Proficiency in using PCs, software, the internet, and email is necessary for managing orders and maintaining accurate records. Additionally, candidates should have a proven track record of working in results-focused environments, where they have contributed to meeting and exceeding performance targets.



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