Customer Engagement Ambassador

7 days ago


Wellington, Wellington, New Zealand Aesop Full time

**About Our Approach**

We've spent over 35 years perfecting our craft, creating an inspiring and inclusive environment where our employees can grow and thrive.

We strive to build strong relationships with our customers, listening to their needs and guiding them to products that meet those needs.

As a Retail Consultant, you'll be at the forefront of this effort, welcoming customers into our stores and delivering an exceptional customer experience.

**Key Responsibilities**

  • Welcome customers into our stores and provide a warm and inviting experience
  • Deepen the way our products are experienced by engaging with customers and understanding their needs
  • Demonstrate products that address customer needs, driving commercial outcomes and contributing to our overall success

**What We're Looking For**

  • Experience operating within a customer service role or environment
  • Effective selling skills and the ability to drive commercial outcomes
  • A history of successfully participating in and contributing to a team
  • Demonstrated ability to utilise empathy to manage interpersonal relationships and contribute to a positive and inclusive experience for all
  • An open mindset and deep curiosity seeking to understand others, listen without judgement and act on diverse perspectives
  • Strong communication and problem-solving skills
  • Working knowledge of skin care and skin care industry (advantageous)
  • Knowledge of hair care, body care, fragrance and home categories (advantageous)

**What's On Offer**

We offer a range of benefits to support your career growth and wellbeing, including:

  • Generous product discount allowance and bi-annual complimentary product allocation
  • Paid volunteering allowance for all employees
  • Bonus opportunity based on personal and business performance
  • Suite of options to aid development, including complimentary access to LinkedIn Learning, in-house Product and Core skills training and study support opportunities
  • Access to employee assistance programmes, complimentary subscription to Headspace mindfulness app and summer wellness leave options


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