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Front Office Director

1 week ago

Auckland, Auckland, New Zealand Tfe Hotels Adina Apartment Hotels Full time

**About the Role**

This is a fantastic opportunity for an experienced Night Manager to join our team and take on new challenges. As a key member of our front office team, you will be responsible for ensuring the smooth operation of the hotel during the night shift, including managing the daily check-in/check-out process, resolving customer complaints, and maintaining accurate records.

**What You'll Do**

  1. Coordinate tasks for each shift and delegate to Receptionists accordingly.
  2. Co-ordinate rosters and attendance records.
  3. Provide supervisory assistance as needed to support the logistics function on site.

**What You'll Need**

  • A minimum of three years' relevant work experience in a comparable role and industry or a combination of a relevant qualification and at least one year of relevant work experience.
  • Good computer literacy and adaptability to new technology is highly desired.
  • Demonstrable expertise in facilitating general front office procedures, night audit processes, and general operational activities will be highly regarded.