Front Office Team Leader

7 days ago


Auckland, Auckland, New Zealand Langham Hospitality Group Full time

About Langham Hospitality GroupA wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo.
With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.LHG's approach to hospitality centres on open and genuine interactions with guests, colleagues and the world around us.
With dedicated colleagues across four continents, we foster an engaging and respectful workplace to nurture careers, delight guests, and embrace the company's vision to building great memories together.Positioned in the heart of Auckland's vibrant arts and culture district, Cordis, Auckland by Langham Hospitality Group is an award-winning luxury hotel with a large team of passionate professionals building great memories for our guests every day.
With 640 beautifully appointed guest rooms and 18 flexible meeting spaces, the hotel has been part of Auckland's landscape for decades.
By joining our team, you'll play a vital role in fostering the long-term growth of New Zealand's Leading Hotel (World Travel Awards 2024) and contribute to delivering unparalleled guest experiences.
With great perks and a welcoming work culture, Cordis, Auckland delivers an inspirational environment to grow and develop your skills on your hospitality journey.We are seeking a full time Team Leader to join our Front Office reception team.
As a team leader, you will be a senior member of the team, supervising the receptionists on shift and assisting the Duty Managers with the day-to-day operation of the department.
You will have outstanding customer service skills, a high level of English comprehension, and impeccable personal grooming with a minimum of 2 years' experience in a reception position, preferably in a 5-star environment.
This role is an integral part of the guest experience incorporating the first and last impression for our discerning guests.Key responsibilities will include:Work with the Front Office Management team to develop, review and maintain service quality within Cordis brand standardsProvide training to new colleaguesLead and motivate staff to achieve KPIsCover Duty Manager's shifts when requiredWelcome our guests ensuring a memorable first & last impression with an accurate, prompt and attentive experienceHelp us achieve our vision to be the best hotel company in the world by building guest loyaltyWe are looking for someone who is flexible with their availability – to be successful, you will need to be able to work morning and afternoon shifts across a 7-day rotating roster.
Preference will be given to candidates with hospitality qualifications and a General Manager's licence.BenefitsCordis is not just about delivering a memorable experience for our guests but an amazing experience for you.
So if you are ready, we will reward you with:Fun working environmentOpportunity to grow your career within Langham Hospitality GroupFreshly pressed uniform every shiftDiscounted parking ($5 per day)Staff mealsand the list goes onIf you want to work with a recognised leader in an oasis of luxury dedicated to our guests, stakeholders, our world and, most importantly, our colleagues, CLICK APPLY NOWPlease note in line with our environmental policy, we accept online applications only
#J-18808-Ljbffr



  • Auckland, Auckland, New Zealand Auckland Live Full time

    Front of House Team Leader | NZ Maritime MuseumJoin to apply for the Front of House Team Leader | NZ Maritime Museum role at Auckland Live.He korero mo Tataki: About TatakiTataki Auckland Unlimited is part of the Auckland Council whanau, responsible for Auckland Live, Auckland Zoo, Auckland Conventions, Auckland Art Gallery Toi o Tamaki, New Zealand Maritime...


  • Auckland, Auckland, New Zealand Skycity Part time

    Job RoleWe are seeking a skilled Night Auditor/Receptionist to join our front office team. In this role, you will be responsible for assisting guests with their overnight requests, supporting the Night Manager in balancing accounts, and completing a range of night tasks. If you have experience working in a fast-paced environment and possess excellent...


  • Auckland, Auckland, New Zealand Holroyd Howe Full time

    Company Overview\Holroyd Howe is a hotel dedicated to providing exceptional guest experiences, with a team of professionals who share a passion for delivering outstanding service and quality. Our prime location in the heart of Auckland's CBD makes us an attractive destination for both corporate travelers and leisure guests.\Salary\We offer an attractive...


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

    At Pullman Kinshasa Grand Hôtel, we are seeking a highly motivated and experienced Senior Front Office Manager to join our team. Our hotel is part of Accor Hotels, offering a unique experience to global travelers. As a Senior Front Office Manager, you will be responsible for ensuring the smooth operation of the front office department and leading a talented...


  • Auckland, Auckland, New Zealand The Instillery Group Full time

    Job SummaryWe are seeking a skilled Hospitality and Tourism Professional to join our award-winning team. As a key member of our front office, you will be responsible for delivering exceptional guest service and ensuring a seamless experience for our visitors.About the RoleThis is an exciting opportunity to work with a dynamic company like The Instillery...


  • Auckland, Auckland, New Zealand Tfe Hotels Group Full time

    Key ResponsibilitiesAs our Front Office Receptionist, your key responsibilities will include:Managing front office operations, including check-in and check-out processesProviding exceptional customer service to our guests, responding to their needs and resolving any issues promptlyCollaborating with other departments to ensure seamless guest...


  • Auckland, Auckland, New Zealand TFE Hotels group Full time

    We're searching for a talented Front Office Receptionist to join our team at TFE Hotels group.Your role will be focused on providing exceptional customer service, handling reservations and managing front office operations. You'll need to be a problem solver, have excellent communication skills and be able to work well under pressure.A successful candidate...


  • Auckland, Auckland, New Zealand Langham Hospitality Group Full time

    Welcome to Langham Hospitality Group, a global leader in the hospitality industry.We operate a diverse portfolio of brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying'nFlo, with over 40 hotels and residences in operation or development.Our vision is to build great memories through genuine interactions with...


  • Auckland, Auckland, New Zealand TFE Hotels Adina Apartment Hotels Full time

    Tenacious and motivated individuals are invited to apply for the Front Office Ambassador role at TFE Hotels / Adina Apartment Hotels.As a Front Office Ambassador, you will be responsible for crafting unforgettable guest experiences by delivering personalized service, resolving issues efficiently, and promoting hotel facilities and services.This is an...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Synopsis of the RoleThe ideal candidate will be a passionate and dedicated professional who can lead our Front Office team in creating memorable experiences for our guests. This role requires a high level of supervision, customer service expertise, and leadership capability to drive excellence at every touch point.


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand hôtel Full time

    Company OverviewPullman Kinshasa Grand hôtel is a pioneer in the art of responsible hospitality, gathering more than 45 brands and 5,600 hotels across 110 countries. Our ambition is to keep innovating and challenging the status-quo by delivering pioneering experiences blending innovative work + event spaces with vibrant social atmosphere for business,...


  • Auckland, Auckland, New Zealand Pullman Kinshasa Grand Hôtel Full time

    Company DescriptionJoin us at Accor and Pullman Auckland, where life pulses with passionAs a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries.While each brand has its own personality, they all share a common ambition: to keep innovating...


  • Auckland, Auckland, New Zealand Primeproperty Group Full time

    About Prime Property GroupWaipuna Hotel has been a part of our family for 50 years and continues to thrive. We prioritize the well-being of our staff so they can deliver exceptional service to our guests (as seen in our guest feedback).We're looking for someone with a positive attitude, strong work ethic, and ability to work well under pressure.About YouMust...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Key QualificationsTo be successful in this role, you will require:Previous Front Office experience at a supervisory levelA current GM CertificateAn immaculate personal presentation and high level of communication skillsLeadership capabilityWe offer a range of exciting employee benefits and programs, including discounted hotel stays, food and beverage rates,...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    Career OpportunityWe are seeking an experienced Overnight Front Office Manager to oversee our night operations. As a key member of our team, you will be responsible for managing guest check-ins, check-outs, and inquiries, ensuring a seamless overnight service.Key Responsibilities:Manage guest requests and resolve issues professionally and efficientlyMonitor...


  • Auckland, Auckland, New Zealand Cleven Electrical Ltd Full time

    Job Description: We are seeking a motivated individual to commence their career within our dynamic and supportive environment. As our Junior Office Administrator, you will provide front-of-house support, ensuring that our clients, visitors, and team members receive friendly and efficient service.Required Skills and Qualifications: To be successful in this...


  • Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time

    Job Summary: We are seeking an experienced Front Office Operations Manager to oversee our hotel's front desk operations, ensuring seamless guest experiences and exceptional customer service.About Us: Novotel Auckland Airport is a 4.5-star hotel that offers luxurious accommodations and a range of amenities, including THIRTEEN50 Kitchen & Bar and a fitness...


  • Auckland, Auckland, New Zealand Team Recruitment Full time

    We are seeking a seasoned sales professional to lead our Auckland-based sales team. As the Regional Sales Team Leader, you will play a pivotal role in shaping the future of our transport and logistics company.About the Role:You will report to the National Sales Manager and be responsible for leading and coordinating the sales team to achieve outstanding...


  • Auckland, Auckland, New Zealand Novotel Wollongong Northbeach Full time

    Leadership Opportunity: We are seeking a Service Excellence Leader to join our front office team at Novotel Auckland Airport. In this role, you will be responsible for developing and implementing strategies to improve customer satisfaction and loyalty, managing and motivating a team of front office staff, and ensuring compliance with company policies and...


  • Auckland, Auckland, New Zealand Pullman Hotels & Resorts Full time

    **Job Description**The Assistant Front Office Manager plays a crucial role in creating lasting and memorable experiences for our guests and Heartists. This individual assists in overseeing hotel operations, finding ways to remove stress for both parties, and working closely with the Front Office Manager to provide on-the-ground support.This adaptable and...