Business Growth Manager
6 days ago
**About Us**
Robert Harris has been a staple in Kiwi communities for over 70 years, bringing people together over expertly crafted coffee.
We are proud to have 35 cafés operating across New Zealand, each one locally owned and operated by passionate franchisees who share our commitment to quality, consistency, and creating welcoming spaces for customers.
The backbone of our brand is our franchise network, ensuring that no matter where you are in New Zealand, you can count on a great cup of Robert Harris coffee served with genuine Kiwi hospitality.
We believe in supporting our franchise partners every step of the way - offering guidance, resources, and a strong brand legacy that sets them up for success.
Your Focus
As a Franchise Relationship Manager, you will be instrumental in strengthening and growing our café network.
You will work closely with our franchisees to drive performance, profitability, and operational excellence, ensuring each café thrives as a successful local business.
This role is a unique mix of strategic leadership and hands-on support, giving you the opportunity to lead change, build strong relationships, and make a real impact within a brand that is proudly New Zealand.
About the Role
- You're a strategic thinker with a passion for hospitality and a knack for problem-solving.
- With experience in multi-site management, franchise operations, or key account management, you're comfortable balancing big-picture improvements with day-to-day franchisee support.
- You have a grasp of business financials, compliance, and operational efficiencies, and you thrive in a dynamic, fast-paced environment.
Benefits
You'll enjoy a flexible work-life balance, with the option to work from our office, our cafes, or the comfort of your home.
We also offer recharge leave, an initiative that provides our team 5 additional days off annually to recharge in whatever way you like, in support of your personal and professional growth.
Your role and learning opportunities will be fostered by a leader who is equipped with a deep understanding of the Robert Harris brand.
You will be provided with a company vehicle and all necessary tools of the trade to support you in your role.
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