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Claims Process Manager
2 weeks ago
**Company Overview**
TOWER Insurance Ltd. is a leading New Zealand-based insurer with a rich history dating back almost 150 years.
We pride ourselves on our commitment to creating an inclusive workplace where everyone feels valued, safe, and respected.
Our people are our greatest asset, and we strive to foster a culture that encourages diversity, equity, and inclusion.
About the Job**
This role is ideal for a motivated and customer-focused individual who is passionate about delivering exceptional service experiences.
You will be working closely with our customers, colleagues, and stakeholders to resolve claims and provide support when needed.
Key Responsibilities:
- Managing customer interactions and resolving issues in a timely and professional manner.
- Collaborating with internal teams to ensure efficient claim resolution.
- Providing regular updates to customers on the status of their claims.
- Contributing to the development of process improvements to enhance customer experience.
Requirements:
- Minimum 2 years' experience in a customer-facing role or contact centre environment.
- Strong communication and problem-solving skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Familiarity with insurance industry practices and regulations.
