Documentation Strategist

3 days ago


Auckland, Auckland, New Zealand Vista Group Full time

Job Description

We are looking for a talented Documentation Strategist to join our team at Vista Group. This is a great opportunity for someone who is passionate about creating high-quality technical content and driving product adoption.

Company Overview

Vista Group is a company that values innovation, collaboration, and growth. We are committed to offering equal opportunities to our staff and candidates, regardless of their background or characteristics.

About the Role

As a Documentation Strategist, you will be responsible for developing and implementing content strategies that align with product roadmaps and user needs. You will work closely with product managers, engineers, and subject matter experts to gather information and translate complex technical concepts into clear and concise formats.

Key Responsibilities

  • Develop and implement content strategies that drive product adoption and enhance user experience.
  • Collaborate with product teams to define and prioritize content requirements.
  • Analyze user behavior and track document and video effectiveness using analytics tools.
  • Conduct user research and usability testing to ensure that documentation and video content meet user needs.
  • Manage multiple documentation and video projects simultaneously, prioritizing tasks and meeting deadlines.

Requirements

  • 3+ years of experience in technical writing or a related field.
  • Strong written and verbal communication skills.
  • Proficiency in technical writing tools and software (e.g., MadCap Flare, Adobe FrameMaker, Microsoft Office Suite).
  • Experience with content management systems (CMS) and knowledge of HTML, CSS, and JavaScript.

Preferred Skills and Experience

  • Experience with technical writing standards (e.g., DITA, DocBook).
  • Knowledge of analytics tools (e.g., Google Analytics, Adobe Analytics).
  • Experience with user research and usability testing.
  • Experience with single-sourcing and content reuse strategies.

Benefits

  • Excellent work/life balance, including a 4 ½ day working week.
  • Hybrid working.
  • Medical and Life insurance.
  • Volunteer day, enhanced paid parental leave, and wellness benefits.
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