Duty Manager

4 weeks ago


Auckland, Auckland, New Zealand Hy International Full time
Job Title: Duty Manager - Hy International

We are seeking a highly skilled and experienced Duty Manager to join our team at Hy International in Auckland. As a key member of our management team, you will be responsible for leading our front-of-house and back-of-house teams to deliver exceptional customer service and drive sales and profits.

Key Responsibilities:
  • Supervise and manage the efficient working of our FOH and BOH teams, ensuring seamless service delivery and effective workload management.
  • Oversee staff compliance with health and safety regulations, maintaining a clean and safe working environment.
  • Work closely with staff to project future needs for kitchen supplies, goods, and cleaning products, ensuring optimal inventory levels.
  • Maintain accurate records of inventory and supplies, ensuring efficient stock management.
  • Assist in hiring and training new employees, as well as the continuous training of existing staff, to ensure a high-performing team.
  • Respond promptly to customer complaints, resolving issues effectively and maintaining a positive customer experience.
  • Coordinate with team members to ensure customer satisfaction and implement company procedures to increase work efficiency.
  • Resolve staff grievances in collaboration with the Store Manager/Working Shareholder.
  • Coordinate with the Store Manager/Working Shareholder for daily operations and maintain accurate financial and administrative records.
Requirements:
  • A relevant Level 2 or 3 qualification or above, or 1 year of relevant experience.
  • Ability to coach and develop future leaders, resolve conflicts, and demonstrate continuous improvement.
  • Exceptional communication skills, strong decision-making ability, and a commitment to health and safety.
  • Excellent multitasking and time management skills, with a focus on delivering results in a fast-paced environment.
What We Offer:

A competitive hourly rate of $29.7, with opportunities for further negotiation. We are an equal opportunities employer and welcome applications from candidates with the right skills and experience.

Please submit your application through our job space, including your visa status if you are not a New Zealand resident. We look forward to hearing from you.


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