Technical Help Desk Associate
1 day ago
About the Opportunity
Tauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team. We strive to ensure that you feel valued and supported in the workplace.
Responsibilities:
- Providing first-level IT support to council staff
- Diagnosing and resolving hardware, software, and network issues
- Escalating complex problems to senior technical staff
- Collaborating with other teams to identify and implement process improvements
Requirements:
- Proven experience in a helpdesk or technical support role
- Excellent problem-solving and analytical skills
- Familiarity with IT service management frameworks (e.g. ITIL)
- Ability to work effectively in a team environment
- Strong communication and interpersonal skills
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