Technical Help Desk Associate

1 day ago


Tauranga, Bay of Plenty, New Zealand Tauranga City Council Full time

About the Opportunity

Tauranga City Council is one of Tauranga's largest employers, and we are always looking to attract great talent to join our driven, passionate, and community-focused team. We strive to ensure that you feel valued and supported in the workplace.

Responsibilities:

  • Providing first-level IT support to council staff
  • Diagnosing and resolving hardware, software, and network issues
  • Escalating complex problems to senior technical staff
  • Collaborating with other teams to identify and implement process improvements

Requirements:

  • Proven experience in a helpdesk or technical support role
  • Excellent problem-solving and analytical skills
  • Familiarity with IT service management frameworks (e.g. ITIL)
  • Ability to work effectively in a team environment
  • Strong communication and interpersonal skills


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