IT Support Specialist

2 days ago


Tauranga, Bay of Plenty, New Zealand Tauranga City Council Full time
Job Overview
Tauranga City Council is a leading employer in the region, seeking an enthusiastic and motivated individual to fill a Help Desk Technician role. This entry-level position offers the opportunity to develop technical skills and gain hands-on experience in the IT industry.

About the Role
As a Help Desk Technician, you will be the first point of contact for IT support within Tauranga City Council. This role is ideal for someone looking to develop their technical skills and gain real-world IT experience. You will receive training and mentorship while assisting in resolving technical issues and supporting users across the organization.

Key Responsibilities
  • Assisting with IT service requests and incidents via phone and email.
  • Supporting users with basic troubleshooting for hardware, software, and network issues.
  • Managing user accounts, permissions, and access controls under supervision.
  • Escalating unresolved technical issues to senior team members.
  • Documenting IT incidents and solutions to build knowledge and improve processes.
  • Providing friendly and professional customer service to end users.

What We're Looking For
To be successful in this role, you will have:
  • A recent tertiary qualification in IT, Computer Science, or a related field.
  • A strong willingness to learn and develop technical skills.
  • Basic knowledge of Windows operating systems, Microsoft 365, and common IT applications.
  • Good problem-solving skills and attention to detail.
  • Excellent communication and customer service abilities.
  • The ability to work well in a team and take initiative.
  • A positive and adaptable mindset with a passion for technology.

Why Join Us?
Tauranga City Council offers a supportive and learning-focused team environment where you can start your career with a role that offers growth and progression opportunities. Gain hands-on experience in an IT service environment, be mentored by experienced IT professionals, and develop technical and problem-solving skills in a real-world setting.

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