Help Desk Technician
1 day ago
Tauranga City Council is one of the largest employers in Tauranga, driven by a passion for delivering exceptional services to our community. We strive to ensure that our people feel valued and supported in the workplace, offering a wide range of benefits that include flexible hours, work from home options, and career development opportunities.
Job Description
As a Technical Service Representative, you will provide high-quality IT support to our users, working closely with the IT team to resolve technical issues and improve processes. This role requires a strong understanding of IT systems and a passion for delivering excellent customer service.
Key Responsibilities
- Assisting with IT service requests and incidents via phone, email, and in-person.
- Supporting users with basic troubleshooting for hardware, software, and network issues.
- Managing user accounts, permissions, and access controls under supervision.
- Escalating unresolved technical issues to senior team members.
- Documenting IT incidents and solutions to build knowledge and improve processes.
- Providing friendly and professional customer service to end users.
Requirements
To be successful in this role, you will have:
- A recent tertiary qualification in IT, Computer Science, or a related field.
- A strong willingness to learn and develop technical skills.
- Basic knowledge of Windows operating systems, Microsoft 365, and common IT applications.
- Good problem-solving skills and attention to detail.
- Excellent communication and customer service abilities.
- The ability to work well in a team and take initiative.
- A positive and adaptable mindset with a passion for technology.
Benefits
Tauranga City Council offers a wide range of benefits, including 5 weeks annual leave, flexible hours, work from home options, and career development opportunities.
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