Frontline Support Specialist

5 days ago


New Plymouth, Taranaki, New Zealand Vodafone New Zealand Limited Full time

Job Overview
We're looking for a skilled Retail Service Representative to join our team at Vodafone New Zealand Limited. As a key member of our Frontline team, you will provide exceptional customer service, ensuring that customers' needs are met and exceeding their expectations.

Your Key Responsibilities
* Provide world-class service through any touchpoint, including phone, email, or in-store visits.* Deliver a high standard of customer experience by resolving service/technical issues in a timely manner.* Actively diagnose, troubleshoot, and engage with experts within the team for additional support.* Contribute to knowledge sharing and learning across the team to resolve more customer enquiries in the first point of contact.* Ensure new sales and service orders are accurate and align customer expectations.* Respond to all customer interactions via various channels and identify appropriate solutions.

Your Skills and Qualifications
* Excellent communication and interpersonal skills.* Ability to work in a fast-paced environment and manage multiple customers & cases.* Previous experience in a customer service environment and technical understanding/knowledge of products and services.* Motivation to achieve/exceed KPIs and targets.* Flexibility in working rotational shifts, including evenings and weekends.* Willingness to learn and stay current with technology.



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