Farmer Support Specialist

5 days ago


New Plymouth, Taranaki, New Zealand Alter Global Full time

About the Job

We are Alter Global, a pioneering technology company transforming the agricultural industry. We are seeking a highly skilled Farmer Support Specialist to join our team in the Taranaki region. This is an exciting opportunity to work with some of the highest-performing dairy farms in New Zealand and provide exceptional service to our customers.

As the primary point-of-contact for our customers, you will be passionate about driving farmer success and providing tailored solutions to meet their needs. You will be backed by a team of exceptional people on the ground in the North Island and at our Auckland HQ, ensuring seamless delivery of our services.

This role is based remotely in Taranaki. Your responsibilities may include:

  • Farmer Onboarding: Supporting the onboarding process for new customers, ensuring they receive comprehensive training and guidance.
  • System Integration: Working closely with our technical team to ensure seamless integration of our system with customers' existing infrastructure.
  • Technical Support: Providing prompt and effective technical support to customers, addressing any issues or concerns they may have.

Requirements:

  • 2-4 years of experience in technical support or related roles.
  • Experience in dairy farming or within the agriculture sector with a deep passion for helping farmers succeed.
  • Strong technical skills and ability to communicate complex concepts in simple terms.

What We Offer:

  • A genuine and shared connection to our mission to make a difference in the world.
  • The excitement, risk, and reward of a high-growth technology scale-up.
  • The pride of joining an iconic New Zealand technology company growing successfully on the global stage.


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