Customer Support Professional

6 days ago


Auckland, Auckland, New Zealand Assa Abloy Global Solutions Full time

About Us

ASSA ABLOY Global Solutions is a leading provider of access solutions, dedicated to meeting the evolving needs of customers worldwide. With a presence in over 70 countries, we offer a diverse range of products and services that enhance security, safety, and convenience.

About The Role

We are seeking an Administration Assistant to join our Auckland Pacific Doors office in Mt Wellington. As a key member of our team, you will be responsible for initial contact with customers through various channels, including email, phone, and website.

Responsibilities

  • Manage inbound phone calls and provide technical information to customers.
  • Organize technical salespeople to provide accurate information via phone or email.
  • Coordinate customer walk-ins for pick-up orders and advise Dispatch of requirements.
  • Provide product options and pricing information in quoted form or indicative.
  • Maintain relationships with key reseller clients for pricing and after-sales service.
  • Attend to simple architectural or customer queries and provide details to the technical manager or sales manager for review.

About You

We are looking for a customer-focused individual with strong communication skills, excellent phone manner, and attentive active listening. Experience in the manufacturing industry is preferred, but not required. A strong attention to detail and ability to manage multiple priorities are essential.

In Return

As a valued member of our team, you can expect a competitive salary, training opportunities, and the chance to develop and enhance your career. Our company culture values diversity, inclusivity, and teamwork, and we offer a supportive environment where employees can grow and succeed.



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