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Retail Customer Experience Specialist

1 week ago

Auckland, Auckland, New Zealand Noel Leeming Group Full time

About the Role

Noel Leeming Group is seeking a skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to customers, resolving issues, and ensuring their overall satisfaction.

Key Responsibilities:

  • Assist customers at the counter with questions about payments and credit applications.
  • Provide support with service repairs and sales inquiries.
  • Proactively address and resolve customer concerns.
  • Support administrative tasks, including data entry and record-keeping.

What We're Looking For:

We're looking for individuals with strong interpersonal skills who can remain calm under pressure. This role involves making calls to customers and handling various administrative tasks, so having a friendly phone manner and strong written and verbal communication skills is essential.

Above all, we're looking for a passionate team player who takes pride in delivering a memorable experience to our customers.