Customer Experience Champion

3 days ago


Auckland, Auckland, New Zealand Retail Prodigy Group Full time

RPG's vision is to create the Ultimate Customer Experience in every interaction. As a Store Manager, you will play a critical role in achieving this vision by leading a winning team to deliver exceptional customer service, sales, and operational excellence.

You will be responsible for:

  • Collaborating with the Area Manager to develop and implement strategies to improve customer experience and sales
  • Maintaining operational excellence and ensuring accountability across all areas of the store
  • Coaching and developing team members to reach their personal best

To be successful in this role, you will have:

  • Experience as a Store Manager, comprehensively leading a team to succeed
  • Commitment to delivering the Ultimate Customer Experience
  • Experience in meeting and exceeding Sales and KPI goals
  • CARE for customers, colleagues, and the business
  • COACH and inspire team members to reach their personal best
  • ENERGY and a positive attitude that brings out the best in yourself and others
  • ACCOUNTABILITY for all aspects of the store to ensure operational excellence
  • The courage to INNOVATE

We offer a range of benefits to support your career growth and wellbeing, including:

  • Monthly Bonus Program - WIN THE WEEK
  • Every second weekend off to maintain a healthy work-life balance
  • Generous uniform allowances and discounts across RPG Brands
  • Ongoing coaching & development to support growth within your career
  • Access to RPG's THRIVE Program – our holistic wellbeing and mental health support services

For more information about our company culture and benefits, please visit our careers website. We are an accessible workplace and welcome applications from diverse candidates.



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