Customer Service, Admin

3 weeks ago

Auckland, Auckland, New Zealand Rentokil Initial Full time

At Rentokil Initial, we are dedicated to safeguarding people and enhancing lives through our expertise in pest control, hygiene, and plant services.

  • Are you a highly organized, proactive professional with strong customer service skills?
  • Do you thrive in a fast-paced environment where problem-solving is key?

We have an exciting opportunity to join our Customer Service team, based at our Mount Wellington office. In this position, you will be responsible for supporting our sales team, managing customer inquiries, and maintaining administrative tasks. You will work closely with internal departments to ensure that our clients receive the best possible service.

Applicants must be based in Auckland and have the right to live and work permanently in New Zealand.

Key Responsibilities:

  • Provide exceptional customer service, acting as the primary point of contact for phone and email inquiries.
  • Ensure accuracy in capturing and processing customer requests, assisting with contract processing and documentation.
  • Provide administrative and sales support to internal teams, including maintaining records, processing orders and coordinating technician schedules.
  • Proactively making outbound calls to existing customers to promote products and services.
  • Work within deadlines, meet KPIs, and hit targets while working both independently and collaboratively within the team.
  • Carefully review all contract documentation received from the sales team.
  • Maintain up-to-date customer records and databases, ensuring full compliance at all times.

Requirements:

  • Strong communication skills - verbal and written.
  • A proactive, quick learner who can adapt to process changes.
  • Ability to multitask and prioritize in a high-volume environment.
  • Excellent attention to detail and accuracy.
  • A team player with the ability to work independently.
  • Strong administrative skills with the ability to support internal teams.
  • Capable of working with multiple web-based databases and email programs.
  • Customer-focused with a professional and friendly approach.
  • Problem-solving and decision-making skills.
  • Prior customer service, call centre, or administrative experience preferred.

What we offer:

  • Work stability in a reputable company.
  • Southern Cross health insurance for you and your family.
  • A friendly and supportive team environment.
  • Comprehensive training in our products, services and safety practices.
  • Access to ample on-site car parking.

Successful candidates must complete a pre-employment assessment, including medical, reference, and criminal background checks, meeting Rentokil Initial's satisfactory criteria.

About us:

Rentokil Initial operates in New Zealand under the brands Rentokil, Initial and Ambius. As an international business services company, we employ over 57,000 employees in over 80 countries, bursting with passion and pride to make a positive difference for our customers and communities.

We hold strong to our values of Service, Relationships and Teamwork. What truly sets us apart is our people. We are a friendly and supportive team, driven by a passion to help protect people, enhance lives and preserve our planet, every day.

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