Desktop Engineer
4 days ago
Job Description
We are looking for an experienced Desktop Engineer - Network and Systems to join our team at The Wonderful Company. As a Desktop Support Engineer II or III, you will be responsible for delivering exceptional IT services to our employees across various locations in Auckland and Tauranga.
Key Responsibilities
* Design, deploy, and maintain reliable IT systems, networks, and infrastructure.* Provide expert support for desktops, laptops, and mobile devices, as well as servers, storage, and virtualization platforms.* Troubleshoot complex technical issues, including hardware and software problems, and provide resolutions within tight deadlines.* Collaborate with cross-functional teams to develop and implement IT strategies and initiatives.* Stay up-to-date with industry trends and technologies to continuously improve IT services.* Communicate technical information to non-technical stakeholders in a clear and concise manner.
Requirements
* A Bachelor's degree in Computer Science, Information Systems, or a related field.* 2-5 years of IT support experience for Desktop Support Engineer II, or 5+ years for Desktop Support Engineer III.* Industry certifications, such as A+ Certification, preferred.* Tech stack mastery, including Microsoft Office Suite, Active Directory, ServiceNow (ITSM), and enterprise IT tools.* Excellent problem-solving skills and ability to work effectively in a fast-paced environment.
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