Support Coordinator

6 days ago


Auckland, Auckland, New Zealand New Zealand Skills And Education Group Full time

**Overview**

New Zealand Skills And Education Group is driven by a company culture based around family values, which is crucial to our overall success. We offer our employees real career opportunities with great training and progression pathways.

**Job Description**

We're looking for a passionate and dedicated individual to join our After Hours Team as a Support Coordinator. You will be confident in answering high volumes of phone-based inquiries from our clients and support workers.

**Responsibilities**

  1. Deal with complaints and incidents in a timely and professional manner
  2. Fulfill shifts for external clients, funders, and competitors
  3. Prepare written reports for Management
  4. Load Homecare referrals and extensions into the system
  5. Provide in-depth handover when finishing or starting shifts

**Requirements**

  • Experience working in a call centre environment (preferably)
  • Excellent communication skills and a professional phone manner
  • Proven customer service skills and a genuine interest in helping others
  • Resilience to push through and manage high volume calls
  • Ability to commit to 2 weeks of full-time paid training (preferable but not essential)

**Benefits**

  • Subsidized health insurance
  • A fun and knowledgeable team
  • An international and diverse work atmosphere
  • A supportive orientation and training program
  • A flexible work environment
  • A full-paid training provided


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