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Customer Service Specialist

2 weeks ago

Auckland, Auckland, New Zealand Country Road Group Full time

About Country Road Group

Country Road Group is a design-led portfolio of premium brands providing everything needed for a modern lifestyle. We value the beauty of simple, sophisticated collections and strive to deliver exceptional customer experiences.

Job Description

We are seeking a Customer Service Specialist to join our team at the Auckland location. As a Customer Service Specialist, you will be responsible for delivering exceptional customer experiences through knowledgeable service and seamless execution of operational processes.

Key Responsibilities:

  • Customer Service: Provide an exceptional customer experience through great service, excellent product knowledge, and seamless point of sale transactions.
  • Product Knowledge: Utilize tools available to stay up-to-date with the latest products and share that knowledge with customers.
  • Store Operations: Contribute to the smooth operation of the store through effective management of stock and loss prevention.
  • Visual Merchandising: Ensure visual merchandising is maintained and the store is visually presented according to brand standards.
  • Team Collaboration: Live and role model the Country Road Group values, collaborating with your store team to deliver results.

Attributes You Possess:

  • Passion for Fashion: A true passion for fashion with exceptional customer service skills.
  • Proactive Problem-Solving: Proactive with good problem-solving skills.
  • Natural Optimism: A natural optimism and helpful enthusiasm in everything you do.
  • Flexibility: Flexibility to work weekends and late trading hours according to business needs and peak trade periods.
  • Can-Do Attitude: Embodying the Country Road Group can-do attitude and demonstrating CRG's passion for our brands and customer-obsessed culture.

Why Join Us?

  • Iconic Brand: Be a part of an established and trusted iconic Australian brand.
  • Reward and Recognition: Reward and recognition through generous employee discounts of 40% across all of our Brands (Witchery, Trenery, Country Road, Politix, and Mimco).
  • Genuine Culture: A genuine and open high-performing culture who have fun and celebrate success.
  • COR Program: Opportunity to become involved in our Corporate Social Responsibility program, by supporting our community partnerships.