Exceptional Customer Experience Director

5 days ago


Wellington, Wellington, New Zealand Silverbear Ltd. Full time

We are seeking a strategic thinker to lead our customer support team and drive exceptional customer experiences. As a Exceptional Customer Experience Director, you will be responsible for managing day-to-day support operations, mentoring team members, and ensuring customer issues are resolved efficiently.

The ideal candidate will have a minimum of 3 years of experience in an IT support or customer-facing role, with strong organizational and time management skills. They will also possess excellent communication skills, both written and verbal.

Key Responsibilities:

  • Manage, support, and develop the Customer Support team, conducting regular performance reviews.
  • Monitor KPIs and ensure SLAs are met, maintaining a high standard of customer service.
  • Act as an escalation point for complex customer issues, ensuring timely and effective resolutions.

About Us:

Silverbear Ltd. is a leading provider of innovative software solutions for the hospitality and retail industries. Our collaborative and fast-paced environment ensures that every team member has the tools, training, and support needed to succeed.



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