Customer Experience Lead
5 days ago
FMG is New Zealand's leading rural insurer, providing risk advice and insurance solutions for farmers, growers, commercial businesses, the lifestyle sector, and domestic clients. We are a 100% New Zealand owned and operated mutual organisation, reinvesting all profits back into the business to keep premiums low and ensure the future sustainability of the organisation.
The JobWe are seeking a Customer Experience Lead to join our team, responsible for driving our customer experience programme and delivering exceptional customer outcomes. As a Customer Experience Lead, you will be a key member of our team, working closely with our leadership to shape our overall customer experience strategy.
Key Responsibilities- Develop and drive FMG's customer experience programme, focusing on innovation and collaboration.
- Lead high-performing teams to deliver exceptional customer outcomes and secure buy-in from stakeholders.
- Work closely with the Head of Client Strategy and Advice on implementing FMG's loss prevention strategy and ensuring alignment with other work programmes.
- 5-10 years' experience in the Financial/Insurance Industry or as a client experience professional.
- Proven track record in leading high-performing teams.
- Rural insight and understanding of working within rural NZ, with knowledge of farming and growing operations.
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