Customer Experience Director

We're seeking a Customer Experience Director who will champion the product vision, build customer stories, and maintain metrics and dashboards that track progress towards achieving goals. The successful candidate will have a proven track record of engagement with engineers, designers, and company leaders, as well as a demonstrated ability to collaborate and...

Empowering WomenBendon Group is committed to empowering women through personalized service and expert fitting guidance. Our stores are designed to make women feel comfortable and confident in their bodies. We're looking for individuals who share our passion for making a difference and want to be part of something meaningful.Join Our TeamWe're currently...

About UsAt ACC, we exist to support people affected by injury. Our goal is to improve lives every day through a focus on prevention, care, and recovery for all people in Aotearoa New Zealand who are affected by injury.We're seeking a highly skilled Customer Experience Director who can lead the development and implementation of our customer channel...

What You'll Need to SucceedExperience in Digital and Tech Savvy – Have demonstrable experience in Agile, including squad ceremonies, and the analysis of customer behaviours and needs. Experience with Microsoft Dynamics is a bonus.A master at Stakeholder Management and Communication – Have the ability to build strong and trusted relationships with senior...

**Job Description:**We are seeking a skilled Trade Communications Manager to join our team at DuluxGroup. As a key member of our team, you will be responsible for developing and implementing effective marketing communication strategies to engage trade customers and drive business growth.Key Accountabilities:• Develop and execute customer acquisition and...

Key Skills and QualificationsTo be successful in this role, you will require:SIGNIFICANT experience managing large software engineering teams.A PROACTIVE approach to mentoring and development, with a focus on building high-performing teams and growing leaders within your immediate organization.A STRONG focus on customer experience, ensuring customer...

ACC's vision is to create a thriving Aotearoa, where all people and their communities can live lives they value.We are looking for a Senior Solutions Architect to join our team and contribute to our journey towards a customer-centric omni-channel experience.This key architecture role will involve working across Product Teams and stakeholders, articulating...

Store Performance DirectorWe are seeking a highly motivated and experienced professional to lead our store performance efforts as a Store Performance Director. In this role, you will be responsible for developing and implementing strategies to drive sales growth, improve operational efficiency, and enhance the customer experience.Key Responsibilities:Develop...

Role OverviewAs a Banking Consultant, you will have the opportunity to: • Provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions. • Be part of a collaborative team and act as a role model and peer coach...

Our Customer Experience team is intensely focused on providing exceptional experiences for our customers and consumers.We are currently on the lookout for a passionate team member eager to deliver world-class service as a Customer Experience Specialist to join our team on a 12 month fixed term contract.This role is based at our Wellington HQ, however we are...

About the TeamXero's Customer Experience Team sits at the heart of our purpose, providing award-winning support to Xero users. Our global team is made up of knowledgeable humans who work together with Xero's product suite to provide exceptional customer service. We're a collaborative team, known for being empathetic and curious problem solvers, who add value...

About the PositionWe're seeking a talented and experienced Customer Experience Leader to join our team. As a key member of our leadership team, you will be responsible for leading and developing all store staff to deliver an exceptional customer experience.Key Responsibilities:Lead by example and set high standards for customer service, sales performance,...

A 100-year-old community institution, Star Group's restaurant and events venue in Wellington offers a unique experience for all. Whether unwinding or hosting a party, this garden bar provides a versatile setting.We're seeking an experienced Executive Director to lead our team. A proven leader with a knack for mentorship and driving results, you'll have a...

Job OverviewWe are seeking a passionate and customer-focused individual to join our Customer Experience team as a Customer Experience Representative. This role is based at our Wellington HQ, however we are open to Auckland candidates as well.About the RoleThis role involves managing service interactions through various channels, including phone, email, and...

About the RoleWe are seeking an experienced customer focused change manager to help us refine and develop the holistic interventions that support customers transition. This will focus on the behaviour change needed as we introduce the New Zealand public transport users to our new national ticketing solution.Working with a multidisciplinary team, this role...

Company OverviewJB Hi-Fi is a leading retailer in New Zealand, passionate about delivering exceptional customer experiences. We strive to make a positive impact on our customers' lives by offering the latest technology, consumer electronics, home entertainment, and appliances at great prices.SalesWe offer unbeatable value, world-class brands, and exceptional...

We're looking for a Customer Experience Manager to join our Sales team at the KGM & LDV dealership in Wellington.In this role, you'll be responsible for leading our team of sales professionals and ensuring that every customer has an exceptional experience.To succeed in this role, you'll need:Proven leadership experience in sales roles.Excellent communication...

Our PurposeAt Xero, we're here to help you supercharge your business. We do this by automating routine tasks, surfacing actionable insights and connecting businesses with the right data, advisors and apps. When that happens, we're not only making life better for small business, we'll be building a stronger economy that can change the world.We're looking for...

**About Xero**Xero is dedicated to helping small businesses succeed by automating routine tasks, providing actionable insights, and connecting them with the right data, advisors, and apps. Our mission is to make life easier for small business owners and build a stronger economy that can change the world.**Job Description**We're seeking an experienced...

About Early SettlerWe're a furniture store that's all about creating exceptional customer experiences. Our team is passionate about retail and dedicated to supporting each other to achieve our goals.Job SummaryWe're seeking a Customer Experience Expert to join our team. In this role, you'll be responsible for engaging with customers to bring their vision for...