Front Desk Ambassador

4 days ago


Auckland, Auckland, New Zealand Benchmark Senior Living Full time

Benchmark Senior Living is seeking a highly skilled and customer-focused individual to serve as the Front Desk Receptionist at our Putnam Farms community in Danvers, Massachusetts.

About Us

Benchmark Senior Living is a leading provider of senior living communities across the United States. Our mission is to provide exceptional care and services to our residents while creating a warm and welcoming environment for their families and guests.

Job Description

The Front Desk Receptionist plays a critical role in ensuring that our residents receive exceptional service and support. Key responsibilities include greeting visitors, handling phone calls, providing refreshments, managing appointment books, and serving as a concierge for residents.

  • Greets visitors immediately upon arrival and provides a warm welcome.
  • Handles all phone calls in a timely and courteous manner, routing callers or answering questions as needed.
  • Offers refreshments to visitors, such as coffee or water.
  • Manages doctor and beauty appointment books, ensuring that appointments are scheduled and reminders are sent.
  • Serves as a concierge for residents, assisting with tasks such as calling taxis, handling telephone and/or cable problems, and checking newspaper deliveries.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent certificate.
  • Expert knowledge of telephone systems and the ability to teach others.
Benefits

As a member of our team, you will enjoy a range of benefits, including:

  • 8 holidays and 2 floating holidays per year.
  • A discounted meal program.
  • Paid training and company-provided uniforms.
  • An associate referral bonus program.
  • Physical and mental health wellness programs.
  • A 401(k) retirement plan with company match.
  • Tuition reimbursement program.
  • Vacation and health and wellness paid time off.


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