Accommodation Services Leader
1 day ago
Lodge Manager Position
Tangram is seeking a highly skilled and experienced Lodge Manager to join our team at our boutique lakeside hotel and restaurant. As a key member of our operations team, you will be responsible for managing the day-to-day activities of the lodge, ensuring seamless delivery of services and maintaining high standards of quality and safety.
Responsibilities:
- Manage the lodge within parameters outlined in the management agreement
- Ensure compliance with guidelines and standards detailed in operating manuals
- Proactively control costs in line with forecasted business and targeted profitability utilizing established systems and procedures
- Protect and maintain the assets of the hotel: plant, equipment, structural, and the intellectual property of Capstone
- Manage human resources within constraints of employment and other statutory legislation affecting the employment of staff
- Maintain an ongoing quality service and product improvement programme linked to feedback from guests and customers
Requirements:
- Outstanding leadership skills and previous experience managing a large team, including recruiting, training, and supervising staff, with HR experience in all aspects
- Great motivator and communicator with excellent, high-quality customer service, ensuring positive guest experiences
- Flexibility with regards to work hours to fit around daily operations and seasonal demands
Benefits
- On-site accommodation provided as part of the remuneration package
- This role offers a diverse range of responsibilities and an exciting challenge operating the accommodation along with its facilities, making it an ideal opportunity to make your mark
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