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Service Delivery Manager

1 week ago

Tauranga, Bay of Plenty, New Zealand Western Bay Of Plenty District Council Full time

Western Bay of Plenty District Council is seeking a Customer Service Team Leader to join our team. This role offers an excellent opportunity to lead and mentor a small team at the new Waihi Beach Library and Service Centre.

As a Customer Service Team Leader, you'll be responsible for:

  • Delivering exceptional customer services
  • Mentoring and leading a team
  • Working closely with people

Key skills and qualifications required for this role include:

  • Genuine customer focus
  • Attentive and active listening skills, and clear communication
  • The ability to learn quickly when facing new challenges
  • Excellent organisation and planning skills
  • The ability to bring out the best in others
  • Talent to build rapport, and put others at ease
  • A high level of accuracy and an eye for detail

We offer a competitive employment package, including a range of benefits, such as five weeks annual leave, subsidised medical insurance, sick leave, learning and development opportunities, and free onsite parking.