Customer Experience Manager
2 days ago
This is a truly exciting time to join GenTrack as we continue to grow and expand our global presence. As a Service Delivery Manager, you will play a critical role in shaping our Managed Services team and contributing to our mission of helping utilities businesses thrive in a changing world.
You will be an expert in the way our Managed Service customers' businesses operate and what drives their success. You will leverage your extensive experience working in the service industry to implement creative business solutions, following industry best practices.
- Consistently outperforming customer SLA targets while meeting the scope, quality, time, and budget requirements.
- Customer Satisfaction metrics related to Managed Service interactions.
- The implementation of automation which drives down manual work and reduces operational costs, while maintaining quality of service.
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Customer Experience Manager
5 hours ago
Auckland, Auckland, New Zealand Gentrack Full timeAbout This OpportunityGentrack is seeking a highly experienced Service Delivery Manager to lead our Managed Services team. As a key member of our global organization, you'll be responsible for delivering exceptional customer service and exceeding contractual SLAs for a portfolio of customers.You'll bring your extensive experience in operations or customer...
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Customer Experience Manager
4 days ago
Auckland, Auckland, New Zealand Chorus New Zealand Full timeUnlock the Full Potential of Our CustomersWe are seeking a dynamic leader to join our senior leadership community as a Customer Experience Manager. As the key person responsible for ensuring that our existing customers remain engaged, you will oversee the creation and implementation of comprehensive retention strategies. This pivotal role plays a critical...
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Customer Experience Manager
7 days ago
Auckland, Auckland, New Zealand Cotton On Group Full timeCustomer Experience Manager - Northern RegionCotton On Group is a global fashion and lifestyle brand that creates everyday products to make everyday experiences better. We empower people to look, feel and be the best version of themselves.We believe in celebrating diversity and inclusivity because we believe self-expression is for everyone. Our goal is to...
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Customer Experience Manager
7 days ago
Auckland, Auckland, New Zealand Das Group Full timeAbout Us The Das Group is a leading provider of legal solutions. Our people are at the heart of everything we do, and we encourage them to work flexibly and achieve a work-life balance that suits them.Role Requirements As a Customer Relations Advisor, you will be responsible for managing customer complaints, delivering exceptional customer experiences,...
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Customer Experience Manager
2 days ago
Auckland, Auckland, New Zealand Suntory Oceania Full time**About Us**Suntory Oceania is a leading beverage company in the region, offering a diverse portfolio of over 40 brands, including Jim Beam, Maker's Mark Bourbon, and Suntory BOSS Coffee. Our mission is to craft exceptional beverage moments for our customers, and we're looking for a talented Customer Experience Officer to join our team.**Job Description**The...
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Customer Experience Manager
5 days ago
Auckland, Auckland, New Zealand Total Oil New Zealand Limited Full timeAbout the Role:We're seeking a highly organized and motivated individual to join our team as an Operations & CX Coordinator. In this role, you'll be responsible for supporting the branch in delivering exceptional customer experiences and driving operational efficiency.As a key member of our team, you'll have the opportunity to work closely with the...
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Customer Experience Manager
5 days ago
Auckland, Auckland, New Zealand Randstad Full timeJob DescriptionWe're seeking a Customer Experience Manager to drive the development and delivery of our CRM strategy. This is a full-time, permanent role that offers a hybrid working environment.Key Responsibilities:Design and maintain a detailed product roadmap, focusing on high-value featuresLead discovery phases for new initiatives, ensuring alignment...
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Customer Experience Manager
1 day ago
Auckland, Auckland, New Zealand Adidas Full timeOverview of ResponsibilitiesWe are seeking a dedicated Advanced Retail Professional to join our team at the Newmarket Performance Store. As a key member of our team, you will be responsible for assisting the Store Manager and Assistant Manager in achieving sales goals and providing exceptional customer service.Sales and Service ExcellenceYour primary focus...
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Customer Experience Manager
5 hours ago
Auckland, Auckland, New Zealand University Of Auckland Full timeAbout the RoleThis is an exciting opportunity for a proactive and organized individual to join our team at Hiwa. As a Membership Growth Specialist, you will play a pivotal role in promoting Hiwa and representing us at large-scale events. You will also lead initiatives to grow and retain our membership base, facilitate outstanding customer experiences, and...
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Customer Experience Manager
13 hours ago
Auckland, Auckland, New Zealand Kimberly-Clark Corporation Full timeCompany OverviewKimberly-Clark Corporation is a global personal care company with over 300 locations worldwide. Our notable brands, such as Huggies, Kleenex, and U by Kotex, are an essential part of life for one-quarter of the world's population. We're proud of our size, scale, and impact.Sales and Job ResponsibilitiesThis role is about delivering sales,...
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Customer Experience Manager
3 days ago
Auckland, Auckland, New Zealand Auckland Council Full timeAs a dynamic Digital Manager at Auckland Council, you will be responsible for creating and delivering innovative digital solutions that meet customer needs and align with strategic and operational standards.About You:To succeed in this role, you should have a proven track record of leadership, experience working in the digital industry, and a solid...
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Customer Experience Manager
2 days ago
Auckland, Auckland, New Zealand Summerset Holdings Full timeCompany OverviewSummerset Holdings is a leading developer, designer, contractor, operator, and owner of retirement villages. We're committed to bringing our villages to life, creating vibrant communities where our residents can thrive.Sales Role OverviewThis exciting opportunity is for a customer-focused professional to join our Hobsonville Sales team. As a...
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Senior Customer Experience Manager
6 days ago
Auckland, Auckland, New Zealand Wm Full timeCompany OverviewAt WM New Zealand Ltd, we are pioneers in innovative waste management solutions. With the largest composter and commercial electric fleet in NZ, our goal is to make Aotearoa a cleaner and greener place.About the RoleThis exciting opportunity involves leading a high-performing customer services team of 10, ensuring smooth operations while...
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Customer Experience Manager
7 days ago
Auckland, Auckland, New Zealand Suntory Group Full timeAbout Suntory OceaniaSuntory Oceania is a new multi-beverage partnership between Suntory Global Spirits and Suntory Beverage & Food. We are underpinned by quality, craftsmanship and a strong sense of purpose.Our market-leading portfolio will have over 40 brands, including Jim Beam and Maker's Mark Bourbon, Hibiki Japanese Whisky, Canadian Club Whisky, V...
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Customer Experience Manager
3 days ago
Auckland, Auckland, New Zealand Freerange Works Full timeCompany OverviewECOYA is a luxury home fragrance and bodycare brand renowned for its collection of natural soy wax candles, home fragrance products, and botanical bodycare. The brand has expanded its offerings with innovative products like the Plug In Diffuser and Car Diffuser.The RoleAs an ECOYA Customer Care Co-ordinator, you will play a crucial role in...
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Assistant Manager
2 days ago
Auckland, Auckland, New Zealand Platypus Shoes Pty Full timeAbout UsPlatypus Shoes Pty is part of the Accent Group, Australia's largest footwear retailer. We're committed to creating an inclusive workplace that values diversity and promotes equal employment opportunities.The OpportunityWe're looking for an Assistant Store Manager to join our team at Sylvia Park. As a key member of our management team, you'll be...
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Customer Experience Solutions Manager
1 day ago
Auckland, Auckland, New Zealand Dunnhumby Full timeAbout Dunnhumby:We're a global leader in Customer Data Science, empowering businesses to compete and thrive in the modern data-driven economy. Our mission is to enable businesses to grow and become advocates for their Customers. With a presence in Europe, Asia, Africa, and the Americas, we have a deep heritage in retail and a deluge of multi-dimensional...
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Head Of Customer Experience
3 days ago
Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full timeJoin to apply for the Head of Customer Experience role at Southern Cross Travel Insurance.Southern Cross Travel Insurance (SCTI) is a proud member of the Southern Cross whanau, shining brightly in the market in both New Zealand and Australia.We're incredibly proud to be the market leader and it's an exciting time to join the beating heart of the business and...
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Customer Experience Specialist
3 days ago
Auckland, Auckland, New Zealand adidas Full timeAdvanced Retail Professional (3IC) - Manawa BayWe are seeking a talented Advanced Retail Professional (3IC) to join our team at our Factory Outlet in Manawa Bay.adidas is a global leader in the sports industry, driven by a passion for innovation and a commitment to delivering exceptional customer experiences.This role involves working closely with the Store...
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Head of Customer Experience
4 weeks ago
Auckland, Auckland, New Zealand Southern Cross Travel Insurance Full timeJoin to apply for the Head of Customer Experience role at Southern Cross Travel Insurance.Southern Cross Travel Insurance (SCTI) is a proud member of the Southern Cross whānau, shining brightly in the market in both New Zealand and Australia. We're incredibly proud to be the market leader and it's an exciting time to join the beating heart of the business...