Customer Experience Manager

3 days ago


Auckland, Auckland, New Zealand Total Oil New Zealand Limited Full time
About the Role:

We're seeking a highly organized and motivated individual to join our team as an Operations & CX Coordinator. In this role, you'll be responsible for supporting the branch in delivering exceptional customer experiences and driving operational efficiency.

As a key member of our team, you'll have the opportunity to work closely with the Operations & CX Manager to ensure seamless execution of daily branch operations.

Main Responsibilities:
  1. Collaborate with the Operations & CX Manager to achieve operational goals and objectives.
  2. Develop and implement strategies to improve customer satisfaction and loyalty.
  3. Manage and maintain accurate inventory records, ensuring compliance with health and safety regulations.
  4. Provide exceptional customer service, responding to inquiries and resolving issues promptly.
  5. Maintain a safe and efficient working environment, adhering to company policies and procedures.


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