Senior Customer Experience Manager

18 hours ago


Auckland, Auckland, New Zealand Wm Full time

Company Overview
At WM New Zealand Ltd, we are pioneers in innovative waste management solutions. With the largest composter and commercial electric fleet in NZ, our goal is to make Aotearoa a cleaner and greener place.

About the Role
This exciting opportunity involves leading a high-performing customer services team of 10, ensuring smooth operations while collaborating closely with finance, sales, account managers, and transport departments. You will be responsible for implementing best practices, driving operational efficiencies, and managing customer success initiatives to achieve growth targets.

Key Responsibilities

  • Lead and manage a customer services team to deliver timely, quality service.
  • Collaborate across departments to ensure seamless customer experience.
  • Implement process improvements to drive operational efficiency.
  • Manage customer success initiatives to achieve growth targets.


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