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System Administration Professional

1 week ago

Auckland, Auckland, New Zealand Neptune Pacific Direct Line Full time

**Our Team**

We are a dynamic and innovative team at Neptune Pacific Direct Line (NPDL), committed to delivering exceptional customer service and supporting the full supply chain of our customers in the region.

**Job Description**

We are seeking an experienced Desktop Support Engineer II or III to join our IT team. In this role, you will be responsible for providing technical support and troubleshooting services to our users, ensuring seamless system operations and business continuity.

Key Responsibilities

  • Responsible for providing technical support and troubleshooting services to resolve hardware and software issues
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Stay up-to-date with industry trends and emerging technologies to ensure our systems remain secure and efficient
  • Manage user accounts, group policies, and authentication troubleshooting in Active Directory
  • Configure and optimize network settings, including TCP/IP, DNS, DHCP, VLANs, and VPNs
  • Support hybrid work environments, enabling smooth remote access for users

Requirements

  • Bachelor's degree in Computer Science, Information Systems, or related field preferred
  • 2-5 years of IT support experience for Desktop Support Engineer II, or 5+ years for Desktop Support Engineer III
  • A+ Certification preferred
  • Experience with Microsoft Office Suite, Active Directory, ServiceNow (ITSM), and enterprise IT tools
  • Familiarity with Oracle systems is a plus
  • Ability to board vessels and provide on-site IT support, meeting port induction requirements
  • Willingsness to travel up to 25% for IT projects and remote support
  • A full, clean New Zealand driver's license and access to a personal vehicle
  • Strong analytical mind, structured troubleshooting approach, and drive to get things fixed fast
  • Outstanding verbal and written skills to engage stakeholders and translate tech talk into everyday language