Administrative Support Professional

3 days ago

Auckland, Auckland, New Zealand Rentokil Initial Full time
Job Description

We are seeking a highly motivated and organized Administrative Support Professional to join our team in Mt Wellington. In this role, you will provide customer-focused administrative support to grow our National Accounts portfolio.

Your main responsibilities include delivering excellent customer service and addressing customer needs through various communication channels, ensuring timely and accurate responses. You will create a "wow" experience for customers by professionally handling inbound and outbound communication to retain existing customers and develop new business opportunities.

Your key tasks will be:

  • Receiving, responding to and entering all customer requests into the appropriate systems, and managing the ticket system from the start of a request through to completion.
  • Managing the day-to-day administration requirements of a portfolio of National Accounts.
  • Providing customer service phone and email support to National Account customers.
  • Preparing, processing and submitting client invoices each month.
  • Managing client portals to ensure Key Performance Indicators are achieved.
  • Working closely with regional and other internal teams to ensure all service requests are carried out promptly and that invoicing is prompt and accurate.
  • Monitoring and following up on any overdue service requests via an internal tracking system.

To be successful in this role, you will have:

  • A minimum of 2 years' experience in a similar customer service/business administration-related role.
  • Outstanding verbal and written communication skills with an aptitude to build relationships remotely to achieve business outcomes.
  • The ability to learn quickly and be IT savvy.
  • Able to demonstrate working effectively under pressure whilst keeping a smile in your voice.
  • The ability to use a straightforward and practical approach to handling business issues.

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