Pacific Student Experience Coordinator

1 week ago


Auckland, Auckland, New Zealand The University of Auckland Full time

The University of Auckland is a world-class institution that provides exceptional opportunities for students and staff alike. As a Senior Student Experience Coordinator, you will play a critical role in supporting the university's Pacific student population.

Your primary focus will be on delivering high-quality customer service to prospective and current students, providing them with extensive information on various subjects. You will also be responsible for engaging effectively with Pacific students, understanding their needs, and developing strategies to enhance their university experience.

This role requires a strong understanding of Pacific cultural values and the ability to navigate complex information systems. You will work collaboratively with the team to provide mana-enhancing experiences across multiple platforms, including phone, email, and live webchat.

As a member of the Student Experience Centre, you will contribute to the development of campaign direction and analysis for the university's student recruitment and retention initiatives. This involves working closely with colleagues to understand the needs of Pacific students and identifying opportunities to improve support services.



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