Data-Driven Service Excellence Manager

4 days ago


Wellington, Wellington, New Zealand NZ Post Full time

About You

We're looking for an experienced and skilled Customer Operations & Insights Manager who can bring value to our team. If you have a strong background in data analysis, insights, and capacity planning, ideally within a call centre type environment, we'd love to hear from you.

You'll combine this with technical knowledge, including SQL and advanced Excel skills, expertise in PowerBI, Tableau, and the ability to create data visualisations that communicate complex insights to non-technical stakeholders.

Requirements:
  • Technical Skills**: Strong technical knowledge, including SQL, advanced Excel skills, and expertise in PowerBI, Tableau.
  • Communication Skills**: Excellent communication skills, including the ability to present data to business leaders and influence decision-making.
  • Critical Thinking**: Critical thinking, problem-solving abilities, and a collaborative approach.
  • Leadership Skills**: Experience in leading, mentoring, and developing a team of reporting analysts and workforce planning specialists.


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