Technical Service Desk Specialist
4 days ago
At NTT DATA, we're committed to innovation and excellence. As a Managed Services Service Desk Agent, you'll be the first point of contact for clients and vendors. Your day will be filled with taking calls, chat requests, or tickets, and managing incidents or service requests using standard operating procedures.
About the RoleThis role requires receiving, logging, validating, and diagnosing client requests across our range of products and services. You'll use your knowledge of Managed Services products and processes to respond to tickets, aiming for first call resolution whenever possible. Timely updates are crucial, and you'll work closely with resolver groups and other functions to ensure clients receive prompt communication.
- Taking calls, chat requests, or tickets, and handling resulting incidents or service requests.
- Using Managed Services product and process knowledge to respond to tickets.
- Providing timely updates to clients on any pending requests or tickets.
NTT DATA is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize, and transform for long-term success. Our workplace values diversity and inclusion, and we invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.
Your QualificationsWe're looking for an ambitious self-starter who's passionate about IT. Strong expertise in sound judgment to escalate issues is essential, along with methodical approach to ticket resolution. Effective verbal and written communication skills, ability to work in a 24X7 shift structure, and familiarity with ITIL concepts are also required.
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