Managed Services Engineer

3 days ago


Wellington, Wellington, New Zealand Ntt Data, Inc. Full time
Company Overview

NTT DATA, Inc. is a trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success.

We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future.

Job Description

The Field Services Engineer (L2) provides managed service to clients ensuring operational infrastructure through proactive monitoring, identifying, investigating, and resolving incidents, service requests, and alerts.

The primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA).

  • Proactively monitors work queues
  • Performs operational tasks to resolve incidents/requests in a timely manner and within the agreed SLA
  • Updates tickets with resolution tasks performed
  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner


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