Data Insights Manager

2 weeks ago


Wellington, Wellington, New Zealand Nz Post Full time

We're seeking an experienced leader to drive data insights and team performance across our Customer Service teams. As a Data Insights Manager, you'll lead a high-performing team of analysts responsible for extracting meaningful insights from data and translating them into actions that enhance performance.
Key responsibilities include:
Leading and mentoring a team of reporting analysts and workforce planning specialists to ensure a high level of engagement and professional growth
Setting priorities, managing workloads, and providing constructive feedback to optimize team performance
Overseeing key data and insights initiatives such as customer service metrics, NPS, and performance reporting to inform business decisions
Developing and maintaining reporting frameworks to provide actionable insights that enhance performance and drive business outcomes
Collaborating with cross-functional teams to develop and implement workforce planning strategies to ensure service demands are met
Utilizing analytical tools to forecast trends, manage resources, and optimize allocation to maintain excellent service levels
The ideal candidate will possess strong technical knowledge including SQL and advanced Excel skills, expertise in PowerBI or Tableau, and the ability to create data visualizations that communicate complex insights to non-technical stakeholders.



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