Customer Engagement Leader

5 days ago


Auckland, Auckland, New Zealand Kiwibank Full time

Kiwibank seeks a dedicated leader to inspire and motivate their service and sales team. As a key member of our customer engagement team, you will be responsible for guiding your team's performance and ensuring our customers feel valued and supported.

We strive to deliver outstanding service every day in our vibrant contact centre. Our dynamic team is looking for a leader who can drive performance, foster a positive culture, and put our customers at the heart of everything we do.

Key responsibilities include:

  • Coach and mentor your team to prioritise customer outcomes
  • Analyse performance metrics and identify areas for improvement
  • Serve as the point of escalation for complex customer issues
  • Apply broad strategic thinking to drive commercial outcomes

To succeed in this role, you will need to be an experienced leader with expertise in home lending and exceptional credit skills and knowledge. You will also require strong communication and interpersonal skills to lead by example and develop high-performing teams.



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