Customer Engagement Leader
5 days ago
Kiwibank seeks a dedicated leader to inspire and motivate their service and sales team. As a key member of our customer engagement team, you will be responsible for guiding your team's performance and ensuring our customers feel valued and supported.
We strive to deliver outstanding service every day in our vibrant contact centre. Our dynamic team is looking for a leader who can drive performance, foster a positive culture, and put our customers at the heart of everything we do.
Key responsibilities include:
- Coach and mentor your team to prioritise customer outcomes
- Analyse performance metrics and identify areas for improvement
- Serve as the point of escalation for complex customer issues
- Apply broad strategic thinking to drive commercial outcomes
To succeed in this role, you will need to be an experienced leader with expertise in home lending and exceptional credit skills and knowledge. You will also require strong communication and interpersonal skills to lead by example and develop high-performing teams.
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Customer Engagement Manager
3 days ago
Auckland, Auckland, New Zealand Kiwibank Full timeAre you a leader with strong home lending experience? Do you know what it takes to motivate a service and sales team? Provide guidance, support and coaching to develop the capability in your team. This is us.Where you matter.At Kiwibank, we're not just a bank, we're a community.Our contact centre is the hub of customer interaction, where we strive to deliver...
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Customer Engagement Manager
5 days ago
Auckland, Auckland, New Zealand Kiwibank Full timeAre you a leader with strong home lending experience? Do you know what it takes to motivate a service and sales team? Provide guidance, support and coaching to develop the capability in your team. This is us.Where you matter.At Kiwibank, we're not just a bank, we're a community.Our contact centre is the hub of customer interaction, where we strive to deliver...
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Senior Customer Engagement Specialist
4 days ago
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Customer Engagement Manager Lead
3 days ago
Auckland, Auckland, New Zealand Kiwibank Full timeJob DescriptionWe are seeking an experienced and proven leader to join our team as a Customer Engagement Manager. The successful candidate will have expertise in Home Lending and exceptional credit skills and knowledge, with a passion for inspiring their team to reach their full potential.The role involves providing guidance, support, and coaching to develop...
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Customer Engagement Specialist
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Customer Engagement Representative
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Customer Engagement Lead
21 hours ago
Auckland, Auckland, New Zealand NZME New Zealand Full timeAbout the JobWe are seeking a highly skilled Direct Marketing Manager to join our team at NZME New Zealand. In this role, you will be responsible for designing and executing data-driven, targeted campaigns through marketing automation platforms and digital channels.Key AccountabilitiesDevelop and deliver end-to-end campaigns to deepen and broaden customer...
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Visitor Engagement Leader
1 day ago
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Customer Engagement Specialist
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Customer Growth and Engagement Specialist
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Auckland, Auckland, New Zealand Workwear Group Full timeUnlock Your Potential with UsAs an Account Relationship Manager at Workwear Group, you will be responsible for driving our strategic customer relationships forward. This involves developing comprehensive strategies and account plans to meet client needs, identifying new sales opportunities, and deepening existing customer engagements to maximize revenue.
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Customer Experience Leader
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Auckland, Auckland, New Zealand Cotton On Group Full timeAbout UsCotton On Group is a global fashion and lifestyle brand that aims to empower people to be their best selves through everyday products that make everyday experiences better. We celebrate diversity and inclusivity, believing that self-expression is for everyone. We use our voice and platform to amplify the things that matter and listen to our community...