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Senior Customer Engagement Specialist

1 week ago

Auckland, Auckland, New Zealand Chorus New Zealand Full time

Deliver Exceptional Customer Experiences through Strategic Leadership

We are seeking a strategic Senior Customer Engagement Specialist to join our organization and take on a pivotal role in shaping our customer engagement strategy. As the key person responsible for ensuring that our existing customers remain engaged, you will develop and execute comprehensive retention strategies that significantly enhance retention, loyalty, and lifetime value.

The successful candidate will have a proven track record in developing and executing large-scale retention strategies, with a deep understanding of customer behavior, churn drivers, and loyalty mechanisms. You should have strong people leadership experience, including managing high-performing teams and reporting to executive levels. A collaborative, results-driven approach is essential, with the ability to foster cross-functional cooperation and innovation to drive retention outcomes.

In this role, you will work closely with various teams across the business to ensure that retention efforts align with company-wide goals. Your work will be vital in building a customer-first culture, ensuring that every touchpoint with our customers delivers value and satisfaction.

If you are an inclusive, bold leader with relevant industry experience and a passion for delivering exceptional customer experiences, we encourage you to apply.