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Customer Experience Leader

2 weeks ago

Auckland, Auckland, New Zealand Cotton On Group Full time

About Us

Cotton On Group is a global fashion and lifestyle brand that aims to empower people to be their best selves through everyday products that make everyday experiences better. We celebrate diversity and inclusivity, believing that self-expression is for everyone. We use our voice and platform to amplify the things that matter and listen to our community to respond to what they care about.

We're a company that's always striving to improve – it's what drives our passion and fuels our innovation. We're forward-thinking – having an open mind means we can achieve the impossible. We're stronger together – join us in building a world where every customer has a seamless experience and every team member thrives as we strive to become global leaders in effortless casual fashion.

Job Description

The Northern Retail Manager will play a critical role in shaping the way customers interact with our brand across all retail touchpoints. You'll focus on operational excellence, customer engagement, and team development to create an unparalleled in-store experience that keeps customers coming back.

Your key responsibilities will include:

  • Setting the standard for retail excellence, ensuring every Cotton On store delivers an exceptional customer experience.
  • Leading our teams with genuine care and focusing on elevating retail operations, sales techniques, visual merchandising, and inventory management to optimize store performance.
  • Investing in the growth of retail leaders by providing mentorship, training, and career development opportunities, ensuring a strong pipeline of future talent.

This is a rare opportunity to shape the future of Cotton On in New Zealand.