Customer Engagement Specialist

7 days ago


Auckland, Auckland, New Zealand Pandora AS Part time

Are you looking for a challenging and rewarding role in a dynamic retail environment? Do you have a passion for delivering exceptional customer experiences and driving sales growth?

We're seeking a highly motivated and results-driven individual to join our team as a Retail Assistant on a part-time and casual basis. As a key member of our sales team, you'll be responsible for driving sales growth, building customer relationships, and contributing to the overall success of the store.

  • Flexible Roster: Thursday, 6.00pm - 9.00pm & Friday: 11.00am - 2.00pm
About the Role

The role of a Retail Assistant at Pandora A/S involves being a brand ambassador, fostering strong relationships with customers, and driving sales growth through effective selling skills and product knowledge.

You'll have the opportunity to work in a fun and engaging environment, collaborating with a talented team of professionals who share your passion for delivering exceptional customer experiences.

Key Responsibilities

  • Achieve and exceed individual and store sales targets by using effective selling skills; focusing on up-selling, units per transaction, and average transaction value.
  • Build the bond between our brand and our customer by answering queries, providing exemplary service, and adapting your approach depending on individuals' personalities, loves, and needs.
  • Learn and confidently share Pandora product knowledge to maximise sales and provide an unforgettable customer experience.
  • Encourage customer loyalty by discussing upcoming collection launches and obtaining customer data.
  • Assisting with product deliveries; unloading and storing in the correct spaces in store.
  • Merchandising the store and maintaining high shop floor standards; taking pride in your environment.
  • Operating the till system, handling financial transactions including returns and exchanges.
About Our Values

We pursue sustainability in everything we do and have set ambitious and measurable targets across every touchpoint of our business, from sourcing through to the materials we use and the marketing of our products.

We look for passionate and motivated team players who share our values and can help us bring our ambitions to life.



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